Brian W. Cornwell Email: firstname.lastname@example.org
74 Esta Rd.This is also my Paypal email
Plymouth, MA 02360
Subjective issues like "What color paint sounds the best" is the type of question I'm needing to avoid, but here's your answer; I suggest a stain if your concern for finish might hinder your tone. Subjective issues I have no problem discussing at length if you have sent me your bass to have work performed or I am building you a bass from scratch. Subjective issues like what pickups or preamps or whatever will I suggest; I honestly don't have the time to discuss these things. If I meet you at Talkbass.com or similar discussion website, by all means, ask away.
Phone number is provided for existing customers or by request only. Please, email me first.
I'll determine if phone contact is necessary. Email in my inbox puts your information in front of me in an orderly, first come, first served basis, which I think is fair . . . otherwise I'll be gluing the phone to my ear while I write your information down the old school way.
Don't take it personal. It's very difficult to get work done if I'm always answering the phone.
If, and when, I hire some personnel to help around here, these things hopefully will change.
Sure, your call is very important to me, but there are far too many people that ask information that's readily available if the time was taken to click a link.
If you're trying to find out additional information on a product chances are pretty good I've already done my homework and the information stated is all that I have available. Perhaps googling the manufacturer will bring better results.
Those of you who have known me through the years have some idea of the horrendoues issues I've being going through both on a personal and business level. Those who do not, or have not taken the time to get to know me, well, I don't have time to deal with your pissy or pissed off attitude. Chances are, if I've barked at you in an email reply, you just may have stepped on a raw nerve, or maybe you were just an asshole . . . at any rate, there are people that deserve an apology for my not handling the business the best that it should have been handled . . . okay, I'm very sorry . . . the bottom line is, I'm a one man band handling over 15,000 products, several gigabytes of webspace upkeep and updates, foreign assholes ripping me off, non-supportive credit card processors, and on and on . . . family health issues . . . need I say more~?
Contact me, I'll bend your virtual ear with a stinky pile . . . but you've got your own issues and WE have to get back to doing what we need to do to survive on this rock . . .
P.S. It took me over a month to get back to Massachusetts from Florida. I didn't have the cash flow for the trip and pawn shops weren't providing what I needed for gas fare. I sold basses worth thousands for dirt cheap~! It was me, my van, and 80% of everything I own homeless on the road. If you think that's an adventure I could have done without it.
. . . until then . . . thank you for your patience and patronage.
P.P.S. This website is not a democracy. Its policies and rules are determined only by me, not by any outsider, customer, or complainer. This website generates my income. All cost associated with the day to day operation of this website are absorbed by me and, as such, you will conduct yourself as a guest or be gone. The fact that you might pay me for my products and or services does in no way allow you to treat me with disrespect.
There is beaucoup free information on this site and I will not be told how to post it or what I should post or HOW the fuck I speak or any such shit. If you don't like the language, get the fuck out~! The only time I get like this is due to assholes; for example, a person looking for parts or information asks me where to find such-and-such. I point the person in that direction. If the item is there then there it is, either buy it or back off.
Nobody tells me how to supply the supplies. If you don't like what you find, or you cannot find what you were looking for, that is not my problem. The thing that PISSES ME OFF is that person typically will run off in a wimper to post some garbage about how I treated him so badly. LOOK asshole (not you - the assholes) - if you can see a link, use it. The web has been around long enough for you to know how to click on a link. I do not need your lazy assed stupidity thrown in my face. You would not be doing so if you were standing in front of me. If you did you would not be standing long~!
P.P.P.S. Through the years there are assholes who run off and post their bullshit in other forums. I have read enough comments to know their ANNONYMOUS diatribes are mostly nonsense and are at best only partial truths and only severely one sided. I deal with hundreds of customers who have no problems. I've dealt with thousands of customers through the years. I speak plainly and to the point. I type as fast as I can straight from the hip. I am never going to pretend to be anything other than me. I am not the phony car salesman type. I grew up on the streets of Boston. I have been an instructor and a boss to twenty to thirty construction workers at a time. I yell a lot~! I get my point accross. If you cannot "hang" then see ya~!
P.P.P.P.S. If you are sending me a message from your phone telling me to get you parts or an estimate, keep typing into your phone because I want you to CRASH you fucking IDIOT~!
The phrase “The customer is always right” was originally coined by Harry Gordon Selfridge, the founder of Selfridge’s department store in London in 1909, and is typically used by businesses to:
Fortunately more and more businesses are abandoning this maxim – ironically because it leads to bad customer service.
- Convince customers that they will get good service at this company.
- Convince employees to give customers good service.
Here are the top five reasons why “The customer is always right” is wrong.
- It makes employees unhappy.
Gordon Bethune is a brash Texan who is best known for turning Continental Airlines around “From Worst to First,” a story told in his book of the same title from 1998. He wanted to make sure that both customers and employees liked the way Continental treated them, so he made it very clear that the maxim “the customer is always right” didn’t hold sway at Continental.
In conflicts between employees and unruly customers he would consistently side with his people. Here’s how he puts it:
When we run into customers that we can’t reel back in, our loyalty is with our employees. They have to put up with this stuff every day. Just because you buy a ticket does not give you the right to abuse our employees . . .
We run more than 3 million people through our books every month. One or two of those people are going to be unreasonable, demanding jerks. When it’s a choice between supporting your employees, who work with you every day and make your product what it is, or some irate jerk who demands a free ticket to Paris because you ran out of peanuts, whose side are you going to be on?
You can’t treat your employees like serfs. You have to value them . . . If they think that you won’t support them when a customer is out of line, even the smallest problem can cause resentment.
- It gives abrasive customers an unfair advantage.
Using the slogan “The customer is always right” abusive customers can demand just about anything – they’re right by definition, aren’t they? This makes the employees’ job that much harder, when trying to rein them in.
Also, it means that abusive people get better treatment and conditions than nice people. That always seemed wrong to me, and it makes much more sense to be nice to the nice customers to keep them coming back.
- Some customers are bad for business.
Most businesses think that “the more customers the better”. But some customers are quite simply bad for business. Danish IT service provider ServiceGruppen proudly tell this story:
One of our service technicians arrived at a customer’s site for a maintenance task, and to his great shock was treated very rudely by the customer. When he’d finished the task and returned to the office, he told management about his experience. They promptly cancelled the customer’s contract.
ServiceGruppen fired a bad customer. Note that it was not even a matter of a financial calculation – not a question of whether either company would make or lose money on that customer in the long run. It was a simple matter of respect and dignity and of treating their employees right.
- It results in worse customer service.
Rosenbluth International, a corporate travel agency, took it even further. CEO Hal Rosenbluth wrote an excellent book about their approach called:
"Put The Customer Second – Put your people first and watch’em kick butt".
Rosenbluth argues that when you put the employees first, they put the customers first. Put employees first, and they will be happy at work. Employees who are happy at work give better customer service because:
- They care more about other people, including customers.
- They have more energy.
- They are happy, meaning they are more fun to talk to and interact with.
- They are more motivated.
On the other hand, when the company and management consistently side with customers instead of with employees, it sends a clear message that:
- Employees are not valued.
- That treating employees fairly is not important.
- That employees have no right to respect from customers.
- That employees have to put up with everything from customers.
When this attitude prevails, employees stop caring about service. At that point, real good service is almost impossible – the best customers can hope for is fake good service. You know the kind I mean: corteous on the surface only.
- Some customers are just plain wrong.
Herb Kelleher agrees, as this passage: From Nuts! the excellent book about Southwest Airlines shows:
Herb Kelleher makes it clear that his employees come first — even if it means dismissing customers. But aren’t customers always right? “No, they are not,” Kelleher snaps. “And I think that’s one of the biggest betrayals of employees a boss can possibly commit. The customer is sometimes wrong. We don’t carry those sorts of customers. We write to them and say, ‘Fly somebody else. Don’t abuse our people.’”
If you still think that the customer is always right, read this story from Bethune’s book “From Worst to First”:
A Continental flight attendant once was offended by a passenger’s child wearing a hat with Nazi and KKK emblems on it. It was pretty offensive stuff, so the attendant went to the kid’s father and asked him to put away the hat. “No,” the guy said. “My kid can wear what he wants, and I don’t care who likes it.”
The fact is that some customers are just plain wrong, that businesses are better off without them, and that managers siding with unreasonable customers over employees is a very bad idea, that results in worse customer service.
The flight attendant went into the cockpit and got the first officer, who explained to the passenger the FAA regulation that makes it a crime to interfere with the duties of a crew member. The hat was causing other passengers and the crew discomfort, and that interfered with the flight attendant’s duties. The guy better put away the hat.
He did, but he didn’t like it. He wrote many nasty letters. We made every effort to explain our policy and the federal air regulations, but he wasn’t hearing it. He even showed up in our executive suite to discuss the matter with me. I let him sit out there. I didn’t want to see him and I didn’t want to listen to him. He bought a ticket on our airplane, and that means we’ll take him where he wants to go. But if he’s going to be rude and offensive, he’s welcome to fly another airline.
So put your people first. And watch them put the customers first.
• Parts Man or Woman
Must know, or are willing to learn about bass guitars and the parts associated with them. Most importantly your duty will be to keep the meatheads away from me as I am far too busy to treat the whiners and winos with the pussy foot they need, or the boot in the ass they deserve.